Boston's Premiere Customer Experience Event

Save 50% Before August 1st*

"Super Early Bird" Sale ends in...


*Super Early Bird Sale ends August 1 (or when Super Early Bird tickets sell out).

Live Hybrid Event
Exclusively for CX Leaders


Join us at City Winery in Boston


Experience the Executive Summit Live Online


More Than a Conference or a Webinar...
We're Meeting Live In-Person & Online

“CX Forums creates space for collaboration, connection, & best practice sharing. If you are looking for a forum to learn from CX & industry experts, be curious, and have fun, this is the place for you.”

~ Michelle Brigman, Medallia

Connect, Learn and Get Inspired with Boston based customer experience leaders who have been there and done that in the world of CX. 

Our mission is to connect CX leaders to share knowledge across CX disciplines and industries. To meet this mission, CX Forums produces 11 local market hybrid Executive Summits across the USA. Every Wednesday we're live with our weekly 1-hour online show, Connext Live which features a short fireside chat followed by networking.

The Boston Executive Summit brings together customer experience leaders from Greater Boston for one full day to network, share ideas and tips, expand skill sets and support each other in improving their unique CX initiatives.

Delegates represent senior level decision makers from a wide variety of industries and disciplines. We share real CX stories across a wide variety of topics including VOC, Design Thinking, CDP, CRM, UX, Training, Marketing, Call Center, Metrics, and CX Beyond COVID19. 

CX Forums Boston Executive Summit features 9 TED Talk style speakers, 2 Keynote speakers and a Panel of CX Experts from leading local brands. Equally important, there are over 6 hours of time reserved for networking and small group discussions. Our speaker selection and topic lineup is guided by our local Advisory Board who select speakers from the Greater Boston area.

As a hybrid event, CX Forums Boston Executive Summit is live both In-Person and Online. No more boring recorded webinars where you can only use the chat function to connect with others.

It's actually more than just a one day event as the Executive Summit includes several online meetings leading to the in-person meeting at City Winery on September 21st. Whether you choose an In-Person or Online experience, all attendees of the Executive Summit will have exclusive access to participate in:

   + Live Executive Summit sessions
   + Pre-event virtual meetings including: Meet the Speakers & Happy Hour Trivia Meetups

   + Small group networking and Table Talks discussions

   + Year round networking with all attendees on the event app
   + Participation in contests and drawings to win prizes
   + Four optional virtual pre-event Hands-On Workshops
       ...and more

For more info on CX Forums, Click Here. We look forward to seeing you in-person and online!


Get Ready for the Future of Customer Experience!

During the pandemic there have been a lot of changes in the way people shop, what they need and expect in terms of service, quality and overall experience. CX Forums Executive Summit is the place to learn what CX leaders in are planning next to keep customers engaged and satisfied in the future.

CX Forums Executive Summits are designed to help local executives connect, learn and share what each of us know about the growing CX profession right now so we can become more versatile and valuable practitioners. 

When you attend CX Forums Boston Executive Summit, you will be part of an exclusive community of CX/UX leaders focused on sharing, learning, and helping each other grow. You will meet other leaders in the CX profession from other industries and disciplines and be inspired with ideas and insights that will sharpen your customer experience skills and jumpstart your professional evolution and growth.

Size matters. Have you heard of Dunbar's number a.k.a. The Rule of 150? British anthropologist Robin Dunbar suggested 150 is the "magic number" of individuals for networking and maintaining relationships. For this reason, CX Forums Executive Summits are limited to 150 delegates. With 50 passes reserved for speakers, sponsors, staff and advisory board members, only 100 in-person passes are available for purchase.  

For those who prefer to attend virtually from home or office, 150 virtual passes are avaliable. Whether online or in-person, with our interactive virtual platform you will be able to network on Zoom, participate in all of the live events, receive conference swag, and of course, be included in drawings and contests for prizes. Virtual delegates will also have their own emcee to guide them through the day's sessions and networking activities.

If you want to improve your customer experience skills and meet others in the CX profession from your area, do not wait. Get your Delegate Pass today.

CX Forums Executive Summit provides an opportunity for leading CX/UX practitioners to meet and learn from each other. 

When you attend, you will meet Boston based CX/UX professionals from a wide variety of disciplines and industries. Whether you are in banking, CPG, insurance, foodservice, government, healthcare, hospitality, IT, retail, sports, transportation or any business that depends on customers, we all can learn more together. 

From Chief Experience Officer to Director of Customer Care to VP of Strategy and Design, CX Forums Exectutive Summits bring decision makers together to share knowledge, support each other in our practice.

Take a look at some of past attending brands (from similar local CX events produced by the founder of CX Forums)

Past Participating Brands



Interested in Being a Speaker?

We are taking speaker proposals for all CX Forums Executive Summit markets. Submit Proposals Here



Interested in Being a Sponsor?

Please visit our Sponsorship Page for more information or Schedule a Discovery Call Here.


The agenda for CX Forums Boston Executive Summit on September 21st is outlined below. Since CX Forums Executive Summit is more than a one-day event, you will receive notifications and invitations to our pre-event virtual meetings including...

• Meet the Speakers Preview

• Virtual Happy Hour with Trivia

• Four Virtual Pro Webinars by CX Forums




We would love to see your proposals!


Opportunities to add value to your brand!

Join Us

Connect. Learn.
Get Inspired. 

If you are with a trade association or media company and would like more information on partnering with CX Forums, contact Mark Michelson at


Our Venue Partner: City Winery Boston

City Winery = Music, Wine, Food and Good Times

At CX Forums, we are dedicated to bringing you a unique experience, which includes the creative, wine & music-centric venue space at City Winery Boston. It's part of what sets us apart at CX Forums Executive Summits. Of course you'll want to stay for our Happy Hour Reception after the event!

City Winery Boston is located at


SAFETYWe are here to address all of your COVID-19 related safety concerns.  We are monitoring local market conditions and regulations to ensure a safe event for our attendees.  Temperature checks will be required upon entry, and masks are encouraged but not required if fully vaccinated.

In-Person Delegates will have a choice for letting others know their distancing preference.
With a red sticker on your badge, you will signal others that you prefer distancing.
With a green sticker, you let others know you are open to shaking hands and closer contact.

Please Contact Us with any questions or concerns!

MEALSContinental breakfast, boxed lunch and full day snacks and refreshments will be served. Be sure to stay for the Happy Hour Reception following the program from 3:30 until 5:30. Virtual attendees will also have an engaging happy hour reception online.

Interested in sponsoring our Happy Hour Reception? Click Here for Sponsorship Info.

MOBILE/DESKTOP APPCX Forums uses the award winning Whova App for our vitual networking, contests, photo sharing, social postings and viewing of livestream content. The Whova App can be used on any mobile phone, tablet, laptop or desktop.

Our Whova App will be available for all attendees to use starting two weeks prior to the Summit for advance networking and for up to a year after the Summit so you can keep in touch with everyone.

The Boston Executive Summit Starts In


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