“CX Forums creates space for collaboration, connection, & best practice sharing. If you are looking for a forum to learn from CX & industry experts, be curious, and have fun, this is the place for you.”

~ Michelle Brigman, Medallia

During the pandemic there have been a lot of changes in the ways people shop and what they need and expect in terms of service, quality and overall experience. Come to CX Forums Executive Summit to learn what CX leaders in are planning next to keep customers engaged and satisfied in the future.

CX Forums Executive Summits are designed to help local executives connect, learn and share what each of us know about the growing CX profession to become more versatile and valuable practitioners. If you care about your customers and want to continuously improve their experience, don't miss CX Forums Boston Executive Summit. 

When you attend CX Forums Boston Executive Summit, you will be part of an exclusive community of CX/UX leaders focused on sharing, learning, helping each other grow. You will meet other leaders in the CX profession and be inspired with ideas and insights that will sharpen your customer experience skills and jumpstart your professional evolution and growth.

Size matters. Did you know that 150 (Dunbar's number) is the ideal number of people for networking and learning? For this reason, CX Forums Executive Summits are limited to 150 in-person delegates and only 100 in-person passes are available for purchase. 50 passes are reserved for Speakers, Sponsors, Staff and Advisory Board members.  

For those who prefer to attend virtually, there are an additional 150 virtual passes avaliable. Whether online or in-person, with our interactive virtual platform you will be able to network and learn with others, participate in the live events, be included in drawings/contests for prizes and receive conference swag from our sponsors.

If you want to improve your customer experience skills and meet others in the CX profession from your area, do not wait. Because our Executive Summits are exclusive intimate meetings, our Executive Summits sell out fast.

CX Forums Executive Summit provides an opportunity for leading CX/UX practitioners to meet and learn from each other. 

When you attend, you will meet Boston based CX/UX professionals from a wide variety of disciplines and industries. Whether you are in banking, CPG, insurance, foodservice, government, healthcare, hospitality, IT, retail, sports, transportation or any business that depends on customers, we all can learn more together. 

From Chief Experience Officer to Director of Customer Care to VP of Strategy and Design, CX Forums Exectutive Summits bring decision makers together to share knowledge, support each other in our practice.

Take a look at some of past attending brands (from similar local CX events produced by the founder of CX Forums)

The agenda for CX Forums Boston Executive Summit on September 21st is outlined below. Since CX Forums Executive Summit is more than a one-day event, you will receive notifications and invitations to our pre-event virtual meetings including...

• Meet the Speakers Preview

• Virtual Happy Hour with Trivia

• Four Virtual Pro Webinars by CX Forums

If you are with a trade association or media company and would like more information on partnering with CX Forums, contact Mark Michelson at mark@cxforums.net

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