$295 Early Bird Until Sep 30  | $395 Oct 1


Learn from Real CX Leaders

Check Out the Agenda

Discover New Partners


Join us to 

Begin relationships and exchange ideas with other CX experts. Take part in in-person and virtual networking, including small groups and workshops.

Join us to 

In TED-style talks, a panel discussion and more, you’ll hear from over 20 CX leaders from leading brands and government agencies. 

Join us for

Stay connected during and after the main event via our event app. Can't make it in person? Join our exclusive Livestream Watch Party. 


Speakers Announced Sept 30

Speaker and topic selections are guided by the CX Forums Advisory Board, CXPA Leadership and local CX leaders to represent a wide variety of industries and disciplines. You'll hear real-life stories of how these leading CX practitioners are meeting today's challenges to plan for better customer experiences in the future.


Buyers’ habits, expectations and sensibilities have evolved during the pandemic. What approaches will help you genuinely connect, and stay ahead of the curve?

Amazing new tools and resources now let you do more with the budget you have. Which ones would be a perfect fit, and bring you a competitive advantage?

Cross-Pollination of Ideas Between Industries and Disciplines:

Banking • CPG • Insurance • Foodservice • Government • Hospitality • IT • Retail • Sports • Transportation • Online Services

Insights on the CX Topics We All Need to Know:

VOC • Design • CDP • CRM • UX • Training • Marketing • Call Centers • Metrics • Architecture • Websites • Research • Disruption • CX Technologies • Beyond COVID • And Much more

Collaboration Partner: CXPA

CCXP credentialed professionals receive credits for attending CX Forums Experience Summits, whether in-person or online.


Get Ready To...

  • Explore latest tools and resources to help your CX/UX practice thrive
  • Learn how customers’ expectations have changed over the past few years. Find the right way for your business to meet their changing needs.
  • Learn from more than 20 Featured CX Industry Leaders and improve your skills with 4 online pre-conference workshops
  • Connect with CX experts and leaders, before, during and after the Summit
  • Reinvigorate your CX senses hearing real-life stories and engaging in conversations with your peers

By CX Professionals,
for CX Professionals

“CX Forums creates space for collaboration, connection, & best practice sharing. If you are looking for a forum to learn from CX & industry experts, be curious, and have fun, this is the place for you.” 
~ Michelle Brigman, Medallia


"This was my third CX Talks/Forum and it was easily my favorite. I thought the speakers were informative, the size of the crowd was conducive to connecting, and the venue was delightful. I loved the networking from 3-5 – it wasn’t too late and I wasn’t on a rush to get home." ~ Marcos Arias, Dover Retail Foods


"I attended virtually and thought that the platform in which we watched the sessions Tuesday was great! No lag time, clear audio and visual, and I liked how you could toggle the camera and slides bigger or smaller." ~ Courtney Gupta, Zendesk

Only 100 In-Person Registrations Available!

Early Bird $295 (Ends 9/30)

All Access Pass $395

Why Attend?

When you attend CX Forums Nashville Experience Summit, you will be part of an exclusive community of CX/UX leaders focused on sharing, learning, and helping each other grow.

The Nashville event will have a special focus on healthcare. Patient experience, insurance experience and employee experience. What can healthcare professionals learn from other industries? What can other industries learn from healthcare?

You will meet other leaders in the CX profession from other industries and disciplines. Learn what other CX leaders in are planning to keep customers engaged and satisfied in the future.

You will be inspired with ideas and insights that will sharpen your customer experience skills and jumpstart your professional evolution and growth. 


Agenda Announced Sep 30


The agenda for CX Forums Nashville Experience Summit will be packed with story telling sessions, keynote presentations, a panel discussion, small group discussions, networking activities and much more.


Since the Summit is more than a one-day event, you will receive notifications and invitations to our pre-event virtual meetings including Virtual Hands-On Workshops & Pre-Event Zoom Networking



Our Awesome Sponsors Who Make This Event Possible


More Than a Conference
Much More Than a Webinar

Connect, Learn and Get Inspired with customer experience leaders who have "been there and done that" in the world of CX. 


CX Forums Experience Summits are organized by CX practitioners for the local professional CX community. Our goal is to connect professionals and build bridges between CX disciplines and industries in local markets. CX Forums DC Experience Summit brings together customer experience leaders  for a full day of storytelling, sharing, connecting and building meaningful relationships. 


Greg Melia, CEO of CXPA wrote an excellent blog post that details his experience at CX Forums Atlanta on April 19th. Click here to read about CX Forums Atlanta Experience Summit

(Read More)The Experience Summit features 9 TED Talk style speakers, 2 Keynote speakers and a Panel of 4 CX Experts from leading local brands. In addition, there are 4 online workshops and over 6 hours of time reserved for networking and small group discussions.

CX Forums Experience Summit is more than just a one day event. A full day of hands on virtual workshops are included in registration.

You can also schedule 1-on-1 meeetings with other Delegates before, during and after the event. All attendees of the Executive Summit, whether in-person or online, will have exclusive access to participate in:

   + Four pre-conference hands on workshops
   + Pre-event virtual networking meetings
   + Small group networking and discussions
   + Live Experience Summit talks
   + Year round networking with all attendees on the event app
   ...and more

This is the premiere of the Experience Summit in Nashville, which is planned as an annual event where CX practitioners can share new ideas and tips, expand their skill sets and support each other in improving our unique CX initiatives.

Delegates represent senior level decision makers from a wide variety of industries and disciplines. We share real CX stories across a wide variety of topics including VOC, Design Thinking, CDP, CRM, UX, Training, Marketing, Call Center, Metrics, and CX Beyond COVID19, and more!

CX Forums was created by Mark Michelson, a 35+ year veteran CX strategist & researcher, member of the CXPA regional council and producer of the acclaimed CX Talks series. For more info on CX Forums, Click Here.

We look forward to seeing you live in-person and online in Nashville November 17, 2022!


Partnering Possibilities

Interested in partnering with CX Forums? We'd love to talk! Contact Mark Michelson at mark@cxforums.net.


Have a great story? We would love to see your proposals!


CX Pros are looking for solutions like yours.


Don’t be left out – join us in-person or live online.


City Winery Nashville - 609 Lafayette Street, Nashville, TN 37203

A Unique Entertainment Venue

Makes this Professional Conference

Feel Like a Social Event


City Winery Nashville is in the heart of bustling SoBro, nestled among sites like the Hall of Fame, the Johnny Cash Museum, and Honky Tonk Highway; close to trendy areas like the District and the Gulch; and near art and architecture destinations like the Parthenon and Nashville murals, museums, and galleries. 


CX Forums will be held in The Lounge. This second floor event space features a floor to ceiling stack stone wood-burning fireplace, built in bar, tvs, concert quality sound system and intimate stage. The custom barrel stave accent wall and bar features give this space plenty of character and creates a cozy vibe. The icing on top are two gorgeous patios with stunning views of the downtown Nashville city skyline.


609 Lafayette St.

Nashville, TN 37203


SAFETYCOVID-19 Safety Precautions

At CX Forums Experience Summits, our priority is to provide the best possible experience for our attendees, and of course, your health and safety.  That includes creating an optimal networking environment limited to 150 in person Delegates (see Dunbar’s number below) 

CX Forums Experience Summits have been designed from the ground up by CX leaders and event professionals with decades of experience and we’re here to address all of your COVID-19 related safety concerns.  We are monitoring local market conditions and regulations to ensure a safe event for our attendees.

City Winery is COVID compliant in all of their operations. Please read further and don’t hesitate to ASK US a question or address a concern.

We encourage all participants attending CX Forums Experience Summits to be fully vaccinated.  

Mask/facial coverings are optional.  

If You Are Sick
: If you have a temperature, are showing any potential symptoms of COVID-19, have tested positive for COVID-19, or have been in close contact with anyone that has tested positive for COVID-19 within 14 days of the event then you need to stay home and join us online. 

Potential COVID-19 symptoms include:

• Fever or chills
• Cough
• Shortness of breath or difficulty breathing
• Fatigue

• Muscle or body aches
• Headache
• New loss of taste or smell
• Sore throat

• Congestion or runny nose
• Nausea or vomiting
• Diarrhea

~ Masks: Currently, none of our cities nor venues are requiring masks.  However, as we know, nothing is normal with COVID.  If there is a mask mandate put back in place in the city or venue where the event is taking place, masks will be required at our Experience Summit. If there is no mask mandate in city or venue the event is taking place, then wearing a mask becomes personal choice for each of us. Please respect everyones' choice regarding wearing a mask.

~ Hand sanitizer: stations will be available throughout the event. Touchless hand sanitizer stations will be available at most venues.

~ Food and Beverage: All of our venues are following CDC guidelines to ensure your safety all day, including food and beverage protocols (i.e. gourmet boxed lunches, no buffet style food).  Please remember to sanitize throughout the day, including before and after consuming food and beverages

~ Distance Preferences: We want to respect everyone’s choices about physical distance/touching.  There will be optional stickers for your badges – a red sticker means you prefer 6-feet distance.  A green sticker means you’re open to handshakes, etc.  Please respect each other and follow our CODE OF CONDUCT (under FAQ's)

~ Capacity and Seating: We are limiting all in-person events to 150 delegates… and this is not just because of COVID Safety measures. 

Have you heard of Dunbar's number a.k.a. The Rule of 150? British anthropologist Robin Dunbar suggested 150 is the "magic number" of individuals for networking and maintaining relationships. For this reason, CX Forums Experience Summits are limited to 150 Delegates. 

We will have seating options 6-feet apart for anyone still wishing to observe this prior CDC guideline.  
In-Person Delegates will have a choice for letting others know their distancing preference.
        + Choose a RED sticker on your badge, you will signal others that you prefer distancing.
        + Choose a GREEN sticker, you let others know you are open to shaking hands and closer contact.

Please Contact Us with any questions or concerns!

MEALSContinental breakfast, lunch and full day snacks and refreshments will be served.

Lunch will include a selection of sandwiches, wraps, pasta salad and house salad (greens).

If you have any dietary restrictions, please contact mark@cxforums.org

Interested in sponsoring our Happy Hour Reception? Click Here for Sponsorship Info.

MOBILE/DESKTOP APPCX Forums uses the award winning Whova App for our vitual networking, contests, photo sharing, social postings. The Whova App can be used on any mobile phone, tablet, laptop or desktop.

Our Whova App will be available for all attendees to use starting two weeks prior to the Summit for advance networking and for up to a year after the Summit so you can keep in touch with everyone.

Note: The Livestream is not shown on the Whova app. We provide links to the exclusive livestream a few days before the event.

CODE OF CONDUCTAt CX Forums, we are committed to providing an inclusive, friendly, safe, and welcoming environment for all, regardless of gender, sexual orientation, disability, ethnicity, or religion. This code of conduct outlines our expectations for participant behavior as well as the consequences for unacceptable behavior.

We invite ALL Participants including, but not limited to sponsors, attendees, volunteers, speakers, media, and staff, to help us realize a safe and positive conference experience for everyone. All determinations of appropriate or inappropriate behavior are made by the CX Forums organizers.

Expected Behavior

·        Be considerate, respectful, and collaborative.
·        Refrain from demeaning, discriminatory, or harassing behavior and speech.
·        Alert conference organizers if you notice a dangerous/inappropriate situation or someone in distress.
·        Comply with instructions of any session moderators, monitors or any event or venue staff.
·        Comply with all applicable laws.
·        Comply with foot traffic management guidance including signage, conference volunteer directions, floor markings, entrance and exit signs, and other direction as required.

Unacceptable Behavior

·        Unacceptable behaviors include intimidating, harassing, abusive, discriminatory, derogatory, or demeaning conduct by any attendees of CX Forums and related events. Some CX Forums venues have shared facilities with members of the public; please be respectful to all patrons of these locations.

·        Harassment includes: offensive verbal comments related to (but not limited to) race, gender, gender identity and expression, national origin, religion, disability, political beliefs, marital status, age, sexual orientation, military or veteran status, or other protected category; inappropriate use of nudity and/or sexual images in public areas; deliberate intimidation, stalking or following; harassing photography or recording; sustained disruption of talks or other events; inappropriate contact, and unwelcome sexual attention.

·        Wearing clothing that is not suitable for a professional work environment, that is provocative, or otherwise potentially offensive.

·        Written, verbal or other abuse, intimidation, threats, annoyance, harassment, stalking, and/or spamming, against any person, which in any way creates a disturbance that is disruptive or dangerous, or creates apprehension in a person, as determined by Digital Summit and its show management, in their sole discretion.

·        Any boisterous, lewd or offensive behavior or language, including but not limited to using sexually explicit or offensive language, materials or conduct, or any language, behavior or content that contains obscene gestures, or racial, religious, gender, or ethnic slurs.

·        Assembling for the purpose of, or resulting in, disturbing the peace, or committing any unlawful act or engaging in any offensive behavior.

·        Failure to obey any rules or regulations of the venue staff, event staff, moderators or its vendors.

Health and Safety

CX Forums will adhere to the latest health and safety regulations, guidelines, and recommendations, as directed by the venue and local city government officials where the event is taking place, Center for Disease Control and Prevention, and World Health Organization and all participants of CX Forums Executive Summits must comply.  Please review our SAFETY GUIDELINES above in the FAQ's.


We expect all event participants (including CX Forums employees, moderators, attendees, vendors, sponsors, speakers, and volunteers) to uphold the principles of this Code of Conduct. This Code of Conduct covers all CX Forums events (virtual or in-person) and all related activities (social or otherwise).

Consequences of Unacceptable Behavior

Unacceptable behavior will not be tolerated. Anyone asked to stop unacceptable behavior is expected to comply immediately.

If a participant engages in unacceptable behavior, the conference organizers may take any action they deem appropriate, up to and including expulsion from the conference without warning or refund.

What to Do If You Witness or Are Subject to Unacceptable Behavior

If you are subject to unacceptable behavior, notice that someone else is being subject to unacceptable behavior, or have any other concerns, please notify a conference organizer as soon as possible. All reports will remain completely confidential.

The CX Forums team will be available to help participants contact venue security or local law enforcement, to provide escorts, or to otherwise assist those experiencing unacceptable behavior to feel safe for the duration of the conference. You can report unacceptable behavior to our organizers in person or online.

Past Participating Brands

CX Forums Experience Summit provides an opportunity for leading CX/UX practitioners to meet and learn from each other.  When you attend, you will meet CX/UX professionals from a wide variety of disciplines and industries.

Whether you are in banking, CPG, insurance, foodservice, government, healthcare, hospitality, IT, retail, sports, transportation or any business that depends on customers, we all learn more when we share our individual perspectives together.

From Chief Experience Officer to Director of Customer Care to VP of Strategy and Design, the CX Forums Executive Summit brings decision makers together to share knowledge, ideas and support each other in our CX practices.

You'll be in good company at the CX Forums Experience Summit. Take a look at some of past attending brands (from CX Talks events produced by the founder of CX Forums).

The Nashville Experience Summit Starts In


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