"CX Forums creates space for collaboration, connection, & best practice sharing. If you are looking for a forum to learn from CX & industry experts, be curious, and have fun, this is the place for you.”
"A strong return on investment of time and attention to rekindle CX community connections, develop new relationships, and hear real stories and solutions from passionate CX leaders. The size of the audience, ample spacing in the venue, and thoughtful safety options provided also helped me feel well assured."
Make new relationships and exchange ideas with your peers. Connect with in-person and virtual networking, small groups, guided group activities and interactive workshops.
Everyone has something to share. You’ll hear what leading brands and agencies are doing to improve CX, EX, XM across different industries and disciplines. We encourage you to share your ideas too.
CX Forums is the place to learn what business leaders are planning and doing now to keep customers and employees engaged and satisfied.
Speaker and topic selections are guided by the CX Forums Advisory Board and local CX leaders to represent a wide variety of industries and disciplines. You'll hear real-life stories of how these leading CX practitioners are meeting today's challenges to plan for better customer experiences in the future.
Owner, Floridian Social Club & Operating Principal at KW Commercial
Patient Experience, Moffit Cancer Center
Chief Experience Officer & Founder, MOFI Creative Boutique
Customer Service Agent, Delta Airlines & B2B Inside Specialist, Ace Hardware
COO/CXO Summa Franchise Consulting; & VP/Advisory Board, Calusa Marketing
Innovation labs Co-Director, The Dalí Museum
CEO/Producer, CX Forums & Founder+Principal, Threads Marketing Research
While the theme of CX Forums Experience Florida features Hospitality and Customer Service, there is something for everyone with 3 days of engaging and immersive interactive learning.
Here's what you can expect:
The next day it's the Main Event at the Floridian Social Club featuring TED Talks style storytelling sessions with 2 Keynote presentations. There's plenty of networking time in the morning. Come early and enjoy continental breakfast starting at 8:00
Following lunch, we'll have guided interactive group activities followed by a panel discussion of CXperts and reception. Dutch treat dine arounds are optional following the reception.
CX Forums is ideal for anyone who is responsible for the customer experience at their company.
Previous attendee titles include:
Anyone who needs to learn more about improving customer, employee and brand experiences will benefit from attending CX Forums Experience Summits.
Interested in Sponsoring? Click for more info
If you want to improve your customer experience skills and meet others in the CX profession from a variety of disciplines don't miss this event.
Now more than ever it's important to Connect, Share, Learn, and Get Inspired with other CX leaders who have "been there and done that." Customer Experience is a challenging profession. It helps to have a network of friends who not only understand your challenges, but can help offer solutions too.
CX Forums is the place where you can connect with other business leaders from across a variety of industries and backgrounds. Learn what CX leaders are planning and doing now to keep customers and employees engaged and satisfied in the future.
Have you heard of Dunbar's number (a.k.a. The Rule of 150)? British anthropologist Robin Dunbar suggested 150 is the "magic number" of individuals for networking and maintaining relationships. For this reason, all CX Forums Experience Summits are limited to 150 in-person Delegates.
Smaller regional events like CX Forums give you space and time where you can meet other people from your area, engage in fun immersive learning experiences and build a lasting network of friends you can trust.
CX Forums are carefully designed to create lasting relationships through mindful interactions in unique "experiential" venues.
"This was my third CX Forum and it was easily my favorite. I thought the speakers were informative, the size of the crowd was conducive to connecting, and the venue was delightful. I loved the networking from 3-5 – it wasn’t too late and I wasn’t on a rush to get home."
"CX Forums is the only conference where I feel I can talk openly with my peers and have real discussions about human centered experience design. The participants here just get it. As a speaker and sponsor at many events, I find CX Forums delivers incredible value in helping me build lasting relationships."
The Dalí Museum (St. Petersburg, Florida) has been the unofficial heart of fine arts in the Tampa Bay area since its opening in 1982. The debut of the new building in January 2011 has contributed to the cultural renaissance – a movement that has experienced an explosion of artistic institutions and outlets that both residents and visitors to the destination can enjoy.
Designed by architect Yann Weymouth, The Dalí’s building combines the rational with the fantastical.
Skills Labs are the Dali Museum's proprietary creativity and innovation classes, which focus on problem solving, communication and team building. Specifically, Skills Labs train the specific techniques, and provide the learnable mindsets, of creative thinking and problem solving to drive organizational innovation and enhance the creative powers and efficacy of teams and individuals.
A Unique Entertainment Venue
Makes this Professional Conference
Feel Like a Social Event
While most trade conferences take place in sterile conference centers and hotels, CX Forums seeks unique and experiential venues.
The Floridian Social Club is a music venue that was designed to provide exceptional customer experiences.
A music-centric venue in a beautifully restored historic theater on Central Ave in the heart of St. Pete. The Floridian Social Club has quickly become St. Pete's favorite gathering place for music, art, entertainment and engaging events.
The Floridian features a beautiful stage and theater with state-of-the-art audio/visual, multiple creative hangout spaces and a full service bar.
The Floridian is a labor of love brought to you by Kevin Chadwick, co-founder of KW Commercial, real estate expert and philanthropist. The original building was built in 1924 but had fallen into disrepair. In 2018 Chadwick bought the facility, formerly known as the State Theater, and provided the capital needed for the extensive renovations. He also determined from the very beginning of the project that every step of the renovation would be done by local artisans. While almost everything was done by St. Pete firms, in a few cases Yankees from as far north as Tampa were brought into service.
You might ask why Kevin Chadwick pulled out all the stops in seeing this passion project through. Well, there’s a special relationship between Chadwick and the State Theater. Shortly after World War Two ended a couple had their very first date at the State Theater. They obviously hit it off since they later married and had a son named Kevin Chadwick. Decades later, when it appeared likely that the building would be torn down and replaced, Chadwick stepped up and saved this historic building. It’s a symbiotic relationship you see. If it wasn’t for the State Theater, there might not be a Kevin Chadwick, and if it wasn’t for him the State Theater would not have been reborn as the Floridian.
The Floridian Social Club - 687 Central Ave North. St. Petersburg, FL 3701
Interested in partnering with CX Forums? We'd love to talk!
Contact Mark Michelson at mark@cxforums.net
CX Forums Experience Summit provides an opportunity for leading CX/UX practitioners to meet and learn from each other. When you attend, you will meet CX/UX professionals from a wide variety of disciplines and industries.
Whether you are in banking, CPG, insurance, foodservice, government, healthcare, hospitality, IT, retail, sports, transportation or any business that depends on customers, we all learn more when we share our individual perspectives together.
From Chief Experience Officer to Director of Customer Care to VP of Strategy and Design, the CX Forums Executive Summit brings decision makers together to share knowledge, ideas and support each other in our CX practices.
You'll be in good company at the CX Forums Experience Summit. Take a look at some of past attending brands: