CXPA Partners with CX Forums to Deliver Local U.S. Events in 2022




How can U.S. CX professionals continue to stay connected with one another and gain new professional insight during a time when they may not be able to travel to a distant conference or event?

In 2022, the Customer Experience Professionals Association (CXPA) is partnering with CX Forums, an event series focused on local, one-day conferences in major markets in the United States. The events—which will be hosted in Atlanta, Boston, and Chicago, among other cities—will feature a series of compelling speakers in unique venues, offering ample opportunities for CX professionals to stay connected with their area peers, learn about customer experience practices and successes from local organizations, and gain renewal credits toward CCXP re-certification.

“CX Forums is an outstanding partner because Mark is committed to involving CXPA members and leaders in the planning and execution of these events,” says CXPA’s CEO Greg Melia, CAE. “The program design and format is sure to provide a quality experience in accord with local guidelines for in-person gatherings, while the virtual option provides access for all.”

“We’ve been looking forward to bringing the local CX communities back together safely for in-person meetings.” Say CX Forums CEO, Mark Michelson. “Throughout the pandemic, we’ve been working with our local teams, venues and tech partners to ensure we can deliver meaningful events where attendees can participate easily without the hassles of travel.”

All speakers will be live-streamed, allowing for virtual participation for those who are unable to attend in person.

“All CX Forums events are hybrid, meaning they are live in-person and online.” Michelson adds. “With our hybrid approach, whether in-person or online, everyone has an equal opportunity to be engaged in networking, roundtable discussions and viewing the talks. From pre-conference online meetups and workshops through the reception, we’re focused on creating events where local CX professionals can connect, share and learn from each other across disciplines and industries.”

“CX Forums creates space for collaboration, connection, & best practice sharing. If you are looking for a forum to learn from CX & industry experts, be curious, and have fun, this is the place for you.” ~ Michelle Brigman, Medallia

This partnership is one of several anticipated ways that CXPA will be helping members around the world gather closer to home. To stay informed about the CX Forums series, visit

About CX Forums

CX Forums began as CX Talks—an in-person event series focused on local one-day conferences in major markets including Atlanta, Chicago, Dallas and Seattle.

Our mission is to bring CX professionals together from a wide variety of disciplines and industries to connect, learn and share about the growing CX profession.

Our format, which was initially built around the idea of TED Talks, features short talks (15-20 minutes) on a wide range of CX related topics from Design Thinking to VOC. They expanded the TED concept into a full day meeting with networking for business professionals, and began offering virtual programming during the pandemic disruption, to fulfill its goal of connecting CX professionals in local markets.

About CXPA

Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. The CXPA supports the professional development of its members and advances the field by providing shared best practices and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience.