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Chicago 2019
Presentations
Hook your audience in 7 seconds
George Stenitzer
Chief Content Officer
Crystal Clear Communications
KEYNOTE: The Future of Your Customer Experience
Jeannie Walters
CEO
Experience Investigators
Rethinking How We Collect Experimental Data
Amy Ramsey
Sales Director
Field Agent
Rethinking Teams: Accelerating Performance Through Purpose
Adam Kallish
Principal
Trope Collective
The Brain Science Behind Great Customer Experiences
Diana Lucaci
Founder/CEO
trueSCAN and trueIMPACT
Consumers Are Human: Memory and Emotion in CX
Collette Eccleston
Senior Vice President
Pragmatic Brain Science LRW
Innovate Your Tools and Methods by Following Your Own Customer
Katrina Noelle
Know Research
KEYNOTE: Hidden in Plain Sight: Barriers to Team Engagment
Pete Wendel
User Experience Manager
Walgreen’s
CX & Online Longitudinal Studies: Riding Shotgun on Your Customer’s Journey
Ray Fischer
CEO
Aha! Online Qual Technology
Amplify Your Customer’s Voice to Drive Accountability
Jen Rubin
Associate Practice Leader
MaritzCX
Driving CX Through EX: Leveraging Your Best Experience Drivers (Your People)
Kieran Layton
HR Product Development Manager
McDonald’s
Five Blessings from Customer Privacy
Tim Hayden
Founder/CEO
Brand + Trust Partners
KEYNOTE: Experience Led Change
Diane Magers, CCXP
Chief Experience Officer
Customer Catalysts
Jim White
Founding Partner
Reality Check
Beyond Surveys: Differentiating With Intelligent Communications
Dustin Qualls
Director Business Solutions
inmoment
Customers Don’t Come First. Employees Do.
Tisha Leslie
Director, Employer Brand
T-Mobile
The CX of Everyday Things
Dave Fish, Ph.D.
Founder and CEO
CuriosityCX
Science of Including Emotions in Journey Scoping
Brett Sharp
Head of Customer Experience
Macquarium
Event Photos