Don't Miss Chicago's Premiere Customer Experience, Service & Hospitality Event

  • May 17: 8:00 AM - 4:30 PM  - Main Event at City Winery
  • May 18: 10:300 AM - 2:00 PM - Innovation Lab at Cozymeal
  • May 19: 9:00 AM - 4:30 PM - Four 90-Minute Interactive Online Workshops

Attend Any or All 3 Days

  • 3 Day All Access - $645 BEST VALUE! Save $245 Off Regular Price
  • Main Event - $345 SUPER EARLY BIRD SPECIAL Save $200 before 2/13 - May 17 Only
  • Innovation Lab @ Cozymeal - $345 - May 18 Only
  • Regular Price Main Event - $545 (Regular price starts 4/17) - May 17 Only
  • Four Interactive Online Workshops - Complimentary - Included with all registrations


Only 100 spots available Main Event @ City Winery May 17
Only 40 spots available for the Innovation Lab @ Cozymeal May 18

Learn From CX Leaders

Check Out the Agenda

Discover New Partners


"CX Forums creates space for collaboration, connection, & best practice sharing. If you are looking for a forum to learn from CX & industry experts, be curious, and have fun, this is the place for you.” 

Michelle BrigmanMichelle BrigmanSr. Director Strategic Alliances, Medallia

"A strong return on investment of time and attention to rekindle CX community connections, develop new relationships, and hear real stories and solutions from passionate CX leaders. The size of the audience, ample spacing in the venue, and thoughtful safety options provided also helped me feel well assured."

Greg MeliaGreg MeliaGreg Melia, CEO, Customer Experience Professionals Association (CXPA)

Get Ready To...

  • Discover ways to advance your CX practice and increase the value of your job
  • Explore latest tools and resources to help your CX/UX practice thrive
  • Learn how customer and employee needs have shifted and how you can meet their evolving expectations.
  • Get outside of your box and learn creative ways to approach challenges with the Innovation Lab.
  • Improve your skills with 4 interactive 90-minute online workshops.
  • Connect with CX experts and leaders with guided networking activites and ample time for meaningful conversations.
  •  Reinvigorate your CX senses hearing real-life stories, sharing inspiring ideas, and engaging in conversations with your peers.


Make new relationships and exchange ideas with your peers. Connect with in-person and virtual networking, small groups, guided group activities and interactive workshops.


Everyone has something to share. You’ll hear what leading brands and agencies are doing to improve CX, EX, XM across different industries and disciplines. We encourage you to share your ideas too.


CX Forums is the place to learn what business leaders are planning and doing now to keep customers and employees engaged and satisfied. 


Speaker and topic selections are guided by the CX Forums Advisory Board and local CX leaders to represent a wide variety of industries and disciplines. You'll hear real-life stories of how these leading CX practitioners are meeting today's challenges to plan for better customer experiences in the future.


While the theme of CX Forums Experience Chicago 23 features Food and Foodservice, there is something for everyone with 3 days of engaging and immersive interactive learning. 


Here's what you can expect:

Day 1 - May 17 - Main Event @ City Winery Chicago

  • The Main Event kicks off at City Winery Chicago with continental breakfast and networking at 8:00 AM. The main program starts at 9:00 featuring TED Talks style Storytelling, Keynotes, and Brand Leader Panel

  • Following Small Group Discussions @ Lunch, we'll have guided interactive group activities followed by a panel discussion of brand leaders and reception. Dutch treat dine arounds are optional following the reception.

  • Registration includes full day in-person meeting at City Winery, continental breakfast, all day snacks, lunch, reception, and access to online workshops.
  • We are delighted to partner with City Winery again this year to provide a unique music-centric experience which includes a beautiful stage and theater, with state-of-the-art audio/visual, multiple creative meeting spaces, restaurant and full-service bar. 

Day 2 - May 18 - Half-Day Innovation Workshop & Coooking Contest @ Cozymeal

  • On day two, a select group of attendees will experience a Half-day Innovation Lab & Cooking Contest @Cozymeal
  • Cooking has the unique ability to bring people together and foster community. Cozymeal makes it easy and fun for companies to explore culinary experiences perfect for strengthening bonds with colleagues, building morale, and learning from one another.
  • Cozymeal chefs create experiences where people can come together over food, creating a meal from start to finish and enjoy what they have prepared together. Cooking is an ideal medium for teams to strengthen bonds with one another while challenging themselves outside the office in new and interesting ways that they would otherwise not experience.
  • Nothing brings out innovation and creativity quite like a competition, which is why in this unique team building experience, you'll compete with your team members to determine who's a top-notch chef.
  • Your group will split into a handful of smaller teams, each of which is presented with a mystery box filled with exciting ingredients, such as steak and fresh herbs, tomatoes and smoked salmon or pasta and mushrooms. Each team will work together to create a striking, mouthwatering dish to share with the rest of the group.
  • Registration includes lunch, cooking class, innovation workshop and access to online workshops.

Day 3 - May 19 - Interactive Online Workshops

  • On Thursday we'll take a deep dive with four 90-minute Interactive Online Workshops.
  • Expand your knowledge and hone your CX skills in these interactive workshops the day after the Main Event.
  • Learn how to use the latest tech tools and resources to enhance your CX toolkit and expand your practice expertise.
  • Meeting room format on Zoom allows everyone to participate and ask questions directly, so you're not just watching another webinar limited to chat and Q&A.


Created by CX Professionals,
for CX Professionals

CX Forums is ideal for anyone who is responsible for the customer experience at their company.

Previous attendee titles include:

  • C-Suite: Chief Executive Officer, Chief Experience Officers (CXO)
  • Chief Customer Officers (CCO), Chief Operating Officers (COO)
  • Chief Marketing Officers (CMO), Chief Technology Officers (CTO)
  • SVP & VP Experience, Brand & Customer
  • CX Directors, HR& Training Directors, UX Directors
  • Customer Care, Customer Success & Call Center Directors
  • Experience Designers, Store Designers, Product Designers,
  • Service Designers & Managers
  • Brand & Store Planners
  • Mystery Shopping and Merchandising Companies
  • Marketing Researchers & Data Scientists 

Anyone who needs to learn more about improving customer, employee and brand experiences will benefit from attending CX Forums Experience Summits.


Interested in sponsoring? Click for more info

Silver Sponsors

Supporting Sponsors

Media Partners


If you want to improve your customer experience skills and meet others in the CX profession from a variety of disciplines don't miss this event. 

Now more than ever it's important to Connect, Share, Learn, and Get Inspired with other CX leaders who have "been there and done that."  Customer Experience is a challenging profession. It helps to have a network of friends who not only understand your challenges, but can help offer solutions too. 

CX Forums is the place where you can connect with other business leaders from across a variety of industries and backgrounds. Learn what CX leaders are planning and doing now to keep customers and employees engaged and satisfied in the future.

(Read More)CX Forums Summits are organized by CX practioners to strengthen local professional CX communities. Our goal is to connect professionals and build bridges between CX/UX disciplines and industries in local markets. When you attend CX Forums you will be part of an exclusive community of CX/UX leaders focused on sharing, learning, and helping each other grow.

The Experience Summit features 6 TED Talk style speakers, 2 Keynote speakers and a Panel of 4 CX Experts from leading Florida based brands. In addition, there is a half-day Innovation Lab at Dali Museum and 4 online 90-minute workshops and over 6 hours of time reserved for networking and small group discussions.

This is the premiere of the CX Forums Experience Summit in Florida, which is planned as an annual event where CX practitioners can share new ideas and tips, expand their skill sets and support each other in improving our unique CX initiatives.

Delegates represent senior level decision makers from a wide variety of industries and disciplines. We share real CX stories across a wide variety of topics including VOC, Design Thinking, CDP, CRM, UX, Training, Marketing, Call Center, Metrics, and CX Beyond COVID19, and more!

CX Forums was created by Mark Michelson, a 35+ year veteran CX strategist & researcher, member of the CXPA regional council and producer of the acclaimed CX Talks series. For more info on CX Forums, Click Here.


Tired of Big Conferences Where You Feel Lost in a Sea of Badges, Booths and Headsets?

CX Forums Experience Summits are Intentionally Intimate

Have you heard of Dunbar's number (a.k.a. The Rule of 150)?  British anthropologist Robin Dunbar suggested 150 is the "magic number" of individuals for networking and maintaining relationships. For this reason, all CX Forums Experience Summits are limited to 150 in-person Delegates.

Smaller regional events like CX Forums give you space and time where you can meet other people from your area, engage in fun immersive learning experiences and build a lasting network of friends you can trust.

CX Forums are carefully designed to create lasting relationships through mindful interactions in unique "experiential" venues.

"This was my third CX Forum and it was easily my favorite. I thought the speakers were informative, the size of the crowd was conducive to connecting, and the venue was delightful. I loved the networking from 3-5 – it wasn’t too late and I wasn’t on a rush to get home."

Marcos AriasMarcos AriasDover Foods

"CX Forums is the only conference where I feel I can talk openly with my peers and have real discussions about human centered experience design. The participants here just get it. As a speaker and sponsor at many events, I find CX Forums delivers incredible value in helping me build lasting relationships."

Shawn NasonShawn NasonChief Experience Officer MOFI (Boutique Design Firm)

Two Cool Venues

Main Event - City Winery - May 17

City Winery Chicago

A Unique Entertainment Venue

Makes this Professional Conference

Feel Like a Social Event

While most trade conferences take place in sterile conference centers and hotels, CX Forums seeks unique and experiential venues. City Winery is a music venue that was designed to provide exceptional customer experiences.

City Winery Chicago has quickly become Chicago's favorite gathering place for music, art, entertainment and engaging events. This concert venue is designed to offer an intimate setting with unobstructed views of the stage.

City Winery is a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. The venue features a beautiful stage and theater with state-of-the-art audio/visual, multiple creative hangout spaces, patio, restaurant and a full service bar.

City Winery has created a compelling mix for their sophisticated clientele of foodies, and active cultural patrons; bringing the wine country experience to the middle of a large city. For more information, visit

Innovation Lab & Cookoff Competition - May 18


Get ready to challenge your culinary and team building skills while you create create gold medal-worthy experiences!


As seen on CBS’s show “The View” and USA Today, Cozymeal has some of the most popular food tours, cooking classes, private chef services, wine tastings, team building activities & more in Chicago.


Nothing brings out innovation and creativity quite like a competition, which is why in this unique team building experience, you'll compete with your team members to determine who's a top-notch chef.

Your group will split into a handful of smaller teams, each of which is presented with a mystery box filled with exciting ingredients, such as steak and fresh herbs, tomatoes and smoked salmon or pasta and mushrooms. Each team will work together to create a striking, mouthwatering dish to share with the rest of the group.

Past Participating Brands

CX Forums Experience Summit provides an opportunity for leading CX/UX practitioners to meet and learn from each other.  When you attend, you will meet CX/UX professionals from a wide variety of disciplines and industries.

Whether you are in banking, CPG, insurance, foodservice, government, healthcare, hospitality, IT, retail, sports, transportation or any business that depends on customers, we all learn more when we share our individual perspectives together.

From Chief Experience Officer to Director of Customer Care to VP of Strategy and Design, the CX Forums Executive Summit brings decision makers together to share knowledge, ideas and support each other in our CX practices.

You'll be in good company at the CX Forums Experience Summit. Take a look at some of past attending brands:

Be Part of the Action

Interested in partnering with CX Forums? We'd love to talk!

Contact Mark Michelson at


Have a great story? We would love to see your proposals!


CX Pros are looking for solutions like yours.


Don’t be left out. Join us in-person or live online.

Event Info

AccommodationsBecause our events are not held in hotels, CX Forums does not have a designated hotel or discount codes for booking. 

If you are coming from out of town, Chicago has great hotel options throughout the city. Should you need accommodations for the event, use these search options for Hotels and Airbnb:

Search Hotels
Search Airbnb

Getting ThereIf flying, Chicago Midway (MDW) airport is closest for most domestic flights. O'Hare (ORD) is also an option, especially for international flights, though further away than Midway.

From the airport, you can take a rideshare, taxi or the Chicago "L" rapid transit system serving the city of Chicago. 

City Winery Address: 1200 W Randolph St, Chicago, IL 60607
Take the 'L' train to Morgan Station (Green or Pink line), walk south on N Morgan Street and then west on W Randolph, destination is on the right at the intersection of Randolph and Racine. 

Cozymeal Address: 111 W Jackson Blvd Suite 1700, Chicago, IL 60604
Parking for Cozymeal is available in public parking garages located around the 111 W. Jackson Blvd. 

Keep in mind that Randolph is a one-way street, with traffic flowing to the west.

From I90/94W toward Wisconsin: take the Randolph Street exit. Turn left onto Randolph Street. Continue west on Randolph. Destination is on the right at the intersection of Randolph and Racine.

From I90/94E toward Indiana, take the Randolph Street exit. Turn right on Randolph Street. Continue west on Randolph. Destination is on the right.

From the Loop, take Randolph Street west. Continue west on Randolph. Destination is on the right.

From the North, take Halsted Street south. Turn right on Randolph Street. Continue west on Randolph. Destination is on the right.

From the South, take Halsted Street north. Turn left on Randolph Street. Continue west on Randolph. Destination is on the right.

Street parking is available in the neighborhood. Some parking spaces are metered and others are free. Please check the signs on the block where you park.

MealsAt City Winery, continental breakfast will be available starting at 8:00 AM. Lunch will be served 12:30-1:45. Snacks and refreshments will be available throughout the day. Be sure to stay for the Happy Hour Reception following the program from 4:00 until 6:00. The reception is open to all CX professionals at no cost.

At Cozymeal, we will cook our lunches with guidance by the Chefs at Cozymeal

If you have any dietary restrictions, please contact

Interested in sponsoring our Happy Hour Reception? Click Here for Sponsorship Info.

At CX Forums Experience Summits, our priority is to provide the best possible experience for our attendees, and of course, your health and safety.  That includes creating an optimal networking environment limited to 150 in person Delegates (see Dunbar’s number below) 

CX Forums Experience Summits have been designed from the ground up by CX leaders and event professionals with decades of experience and we’re here to address all of your COVID-19 related safety concerns.  We are monitoring local market conditions and regulations to ensure a safe event for our attendees.

Venues for CX Forums are COVID compliant in all of their operations. 

We encourage all participants attending CX Forums Experience Summits to be fully vaccinated.  

Mask/facial coverings are optional.  

If You Are Sick: If you have a temperature, are showing any potential symptoms of COVID-19, have tested positive for COVID-19, or have been in close contact with anyone that has tested positive for COVID-19 within 14 days of the event then you need to stay home and join us online. 

Potential COVID-19 symptoms include:

• Fever or chills
• Cough
• Shortness of breath or difficulty breathing
• Fatigue

• Muscle or body aches
• Headache
• New loss of taste or smell
• Sore throat

• Congestion or runny nose
• Nausea or vomiting
• Diarrhea

~ Masks: Currently, none of our cities nor venues are requiring masks.  However, as we know, nothing is normal with COVID.  If there is a mask mandate put back in place in the city or venue where the event is taking place, masks will be required at our Experience Summit. If there is no mask mandate in city or venue the event is taking place, then wearing a mask becomes personal choice for each of us. Please respect everyones' choice regarding wearing a mask.

~ Hand sanitizer: stations will be available throughout the event. Touchless hand sanitizer stations will be available at most venues.

~ Food and Beverage: All of our venues are following CDC guidelines to ensure your safety all day, including food and beverage protocols (i.e. gourmet boxed lunches, no buffet style food).  Please remember to sanitize throughout the day, including before and after consuming food and beverages

~ Distance Preferences: We want to respect everyone’s choices about physical distance/touching.  There will be optional stickers for your badges – a red sticker means you prefer 6-feet distance.  A green sticker means you’re open to handshakes, etc.  Please respect each other and follow our CODE OF CONDUCT (under FAQ's)

~ Capacity and Seating: We are limiting all in-person events to 150 delegates… and this is not just because of COVID Safety measures. 

Have you heard of Dunbar's number a.k.a. The Rule of 150? British anthropologist Robin Dunbar suggested 150 is the "magic number" of individuals for networking and maintaining relationships. For this reason, CX Forums Experience Summits are limited to 150 Delegates. 

We will have seating options 6-feet apart for anyone still wishing to observe this prior CDC guideline.  
In-Person Delegates will have a choice for letting others know their distancing preference.
        + Choose a RED sticker on your badge, you will signal others that you prefer distancing.
        + Choose a GREEN sticker, you let others know you are open to shaking hands and closer contact.

Please Contact Us with any questions or concerns!

Code of ConductAt CX Forums, we are committed to providing an inclusive, friendly, safe, and welcoming environment for all, regardless of gender, sexual orientation, disability, ethnicity, or religion. This code of conduct outlines our expectations for participant behavior as well as the consequences for unacceptable behavior.

We invite ALL Participants including, but not limited to sponsors, attendees, volunteers, speakers, media, and staff, to help us realize a safe and positive conference experience for everyone. All determinations of appropriate or inappropriate behavior are made by the CX Forums organizers.

Expected Behavior

·        Be considerate, respectful, and collaborative.
·        Refrain from demeaning, discriminatory, or harassing behavior and speech.
·        Alert conference organizers if you notice a dangerous/inappropriate situation or someone in distress.
·        Comply with instructions of any session moderators, monitors or any event or venue staff.
·        Comply with all applicable laws.

Unacceptable Behavior

·        Unacceptable behaviors include intimidating, harassing, abusive, discriminatory, derogatory, or demeaning conduct by any attendees of CX Forums and related events. Some CX Forums venues have shared facilities with members of the public; please be respectful to all patrons of these locations.

·        Harassment includes: offensive verbal comments related to (but not limited to) race, gender, gender identity and expression, national origin, religion, disability, political beliefs, marital status, age, sexual orientation, military or veteran status, or other protected category; inappropriate use of nudity and/or sexual images in public areas; deliberate intimidation, stalking or following; harassing photography or recording; sustained disruption of talks or other events; inappropriate contact, and unwelcome sexual attention.

·        Wearing clothing that is not suitable for a professional work environment, that is provocative, or otherwise potentially offensive.

·        Written, verbal or other abuse, intimidation, threats, annoyance, harassment, stalking, and/or spamming, against any person, which in any way creates a disturbance that is disruptive or dangerous, or creates apprehension in a person, as determined by Digital Summit and its show management, in their sole discretion.

·        Any boisterous, lewd or offensive behavior or language, including but not limited to using sexually explicit or offensive language, materials or conduct, or any language, behavior or content that contains obscene gestures, or racial, religious, gender, or ethnic slurs.

·        Assembling for the purpose of, or resulting in, disturbing the peace, or committing any unlawful act or engaging in any offensive behavior.

·        Failure to obey any rules or regulations of the venue staff, event staff, moderators or its vendors.

Health and Safety

CX Forums will adhere to the latest health and safety regulations, guidelines, and recommendations, as directed by the venue and local city government officials where the event is taking place, Center for Disease Control and Prevention, and World Health Organization and all participants of CX Forums Executive Summits must comply.  Please review our SAFETY GUIDELINES above in the FAQ's.


We expect all event participants (including CX Forums employees, moderators, attendees, vendors, sponsors, speakers, and volunteers) to uphold the principles of this Code of Conduct. This Code of Conduct covers all CX Forums events (virtual or in-person) and all related activities (social or otherwise).

Consequences of Unacceptable Behavior

Unacceptable behavior will not be tolerated. Anyone asked to stop unacceptable behavior is expected to comply immediately.

If a participant engages in unacceptable behavior, the conference organizers may take any action they deem appropriate, up to and including expulsion from the conference without warning or refund.

What to Do If You Witness or Are Subject to Unacceptable Behavior

If you are subject to unacceptable behavior, notice that someone else is being subject to unacceptable behavior, or have any other concerns, please notify a conference organizer as soon as possible. All reports will remain completely confidential.

The CX Forums team will be available to help participants contact venue security or local law enforcement, to provide escorts, or to otherwise assist those experiencing unacceptable behavior to feel safe for the duration of the conference. You can report unacceptable behavior to our organizers in person or online.

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