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Real People. Real Stories. Real Solutions.

  • Explore latest tools and resources to help your CX/UX practice adapt
  • How have customers’ expectations changed over the pandemic? Find the right way for your business to meet their needs
  • Learn from more than 15 Featured CX Industry Leaders
  • Network with CX experts and leaders, before, during and after the Summit
  • Reinvigorate your CX senses hearing real-life stories and engaging in conversations with your peers


All speakers are local CX Leaders selected by the CX Forums Boston Advisory Board to represent a wide variety of industries and disciplines. You'll hear real-life stories of how these CX Leaders are meeting today's challenges to plan for better customer experiences in the future.

Stay tuned as we announce our agenda and speaker list.

Interested in Being a Speaker?


We are always taking speaker proposals for all CX Forums Executive Summit markets.

If you are interested in speaking at a future Executive Summit, please submit your speaker proposal below.


Submit Proposals Here


The agenda for CX Forums Boston Executive Summit on May 10th is packed with story telling sessions, keynote presentations, a panel discusion, networking activites and much more. Since CX Forums Executive Summit is more than a one-day event, you will receive notifications and invitations to our pre-event virtual meetings including...


Meet the Speakers Preview • Virtual Happy Hour with Trivia

Virtual Pro Workshops by CX Forums



a Live, LOCAL Event Exclusively for CX Leaders,
Designed by CX Leaders

“CX Forums creates space for collaboration, connection, & best practice sharing. If you are looking for a forum to learn from CX & industry experts, be curious, and have fun, this is the place for you.”

~ Michelle Brigman, Medallia

Experience Real People, Real Stories and Real Solutions with Boston based customer experience leaders who have "been there and done that" in the world of CX.

The Boston Executive Summit brings together customer experience leaders from Greater Boston for one full day of storytelling, sharing, connecting and building new relationships. 

As a hybrid event, CX Forums Boston Executive Summit is LIVE both In-Person and Online. No more boring recorded webinars where you can only use the chat function to connect with others.

The Executive Summit features 9 TED Talk style speakers, 2 Keynote speakers and a Panel of 4 CX Experts from leading local brands. Equally important, there are over 6 hours of time reserved for networking and small group discussions... 


(Read More)CX Forums Executive Summit is more than just a one day event. All Delegates are invited to participate in several online meetings leading to the in-person meeting at City Winery on Tuesday, May 10th. You can also schedule 1-on-1 meetings with other Delegates before, during and after the event. Whether you choose an In-Person or Online experience, all attendees of the Executive Summit will have exclusive access to participate in:

   + Live Executive Summit sessions
   + Pre-event virtual meetings including: Meet the Speakers, Happy Hour w/ CX Trivia, Speed Networking
   + Small group networking and Hot Topics Table Talks discussions
   + Year round networking with all attendees on the event app
   + Participation in contests and drawings to win prizes
   + Four optional virtual pre-event Hands-On Workshops
       ...and more

This is the premiere of the Executive Summit in Boston, which is an annual local event where CX practitioners can share new ideas and tips, expand their skill sets and support each other in improving our unique CX initiatives. Delegates represent senior level decision makers from a wide variety of industries and disciplines. We share real CX stories across a wide variety of topics including VOC, Design Thinking, CDP, CRM, UX, Training, Marketing, Call Center, Metrics, and CX Beyond COVID19. 

Our speaker selection and topic lineup is guided by our local Advisory Board who select speakers from the Greater Boston area.

For more info on CX Forums, Click Here.

We look forward to seeing you in-person and online live in Boston this May!



During the pandemic there have been a lot of changes in the way people shop, what they need and expect in terms of service, quality and overall experience. CX Forums Executive Summit is the place to learn what CX leaders in are planning next to keep customers engaged and satisfied in the future....

(Read More)CX Forums Executive Summits are designed to help local executives connect, learn and share what each of us know about the growing CX profession right now so we can become more versatile and valuable practitioners in the future. 

When you attend CX Forums Boston Executive Summit, you will be part of an exclusive community of CX/UX leaders focused on sharing, learning, and helping each other grow. You will meet other leaders in the CX profession from other industries and disciplines and be inspired with ideas and insights that will sharpen your customer experience skills and jumpstart your professional evolution and growth. 

Size matters. 

For Executive Summits, smaller is better. Have you heard of Dunbar's number a.k.a. The Rule of 150? British anthropologist Robin Dunbar suggested 150 is the "magic number" of individuals for networking and maintaining relationships. For this reason, CX Forums Executive Summits are limited to 150 delegates. With 50 passes reserved for speakers, sponsors, staff and advisory board members, only 100 in-person passes are available for purchase.  

For those who prefer to attend virtually from home or office, 150 virtual passes are available. Whether online or in-person, with our interactive virtual platform you will be able to network on Zoom, participate in all of the live events, receive conference promotional swag, and of course, be included in drawings and contests for prizes. Virtual delegates will also have their own emcee to guide them through the day's sessions and networking activities.

If you want to improve your customer experience skills and meet others in the CX profession from your area, do not wait. Register your Delegate Pass today.

CX Forums Executive Summit provides an opportunity for leading CX/UX practitioners to meet and learn from each other.  When you attend, you will meet CX/UX professionals from a wide variety of disciplines and industries. Whether you are in banking, CPG, insurance, foodservice, government, healthcare, hospitality, IT, retail, sports, transportation or any business that depends on customers, we all learn more when we share our individual perspectives together. 

From Chief Experience Officer to Director of Customer Care to VP of Strategy and Design, the CX Forums Executive Summit brings decision makers together to share knowledge, ideas and support each other in our CX practices.

Take a look at some of past attending brands (from similar local CX events produced by the founder of CX Forums)

Past Participating Brands



Interested in Sponsoring CX Forums Boston?

Please visit our Sponsorship Page for more information or Schedule a Discovery Call Here.



We would love to see your proposals!


Connect with our audience and meet your goals.

Join Us

Connect. Learn.
Get Inspired. 

Interested in partnering?

If you are with a trade association or media company and would like more information on partnering with CX Forums, contact Mark Michelson at


City Winery = Music, Wine, Food and Good Times

We are delighted to partner with City Winery Boston to provide a unique wine & music-centric experience which includes a beautiful stage and theater with state-of the art audio/visual, mutiple creative meeting spaces, full-service restaurant and bar. This amazing venue is part of what sets CX Forums Executive Summits apart from traditional conferences, typically staged at hotels.

Of course you'll want to stay for our Happy Hour Reception after the program to enjoy sampling City Winery's award winning wine.

We are excited to hear the City Winery story from CEO+Founder Michael Dorf, our featured Keynote Speaker. All in-person attendees will receive a copy of his book: Indulge Your Senses: Scaling Intimacy in a Digital World.



City Winery Boston is located at



SAFETYCOVID-19 Safety Precautions

At CX Forums Executive Summits, our priority is the best possible experience for our attendees.  That includes an optimal networking environment limited to 150 attendees in person and 150 online delegates (see Dunbar’s number below) and of course, your health and safety.

City Winery Safety Guidelines

CX Forums Executive Summits have been designed from the ground up by CX Leaders and event professionals with decades of experience and we’re here to address all of your COVID-19 related safety concerns.  We are monitoring local market conditions and regulations to ensure a safe event for our attendees. Temperature checks will be required upon entry, and masks are encouraged but not required if fully vaccinated. CITY WINERY BOSTON is COVID compliant in all of their operations. Please read further and don’t hesitate to ASK US a question or address a concern.

From City Winery: July 29, 2021

In these very challenging times of reopening, we are carefully balancing the safety of our customers, staff and performing artists with the issues of privacy and freedom which we in our democracy cherish. Our number one mission is to create a safe, comfortable, and ideal setting for our dining guests, our artists and those attending live performances of music, comedy, or any art on our stage. We care about the lighting, the air-conditioning, the sightlines, the exits for egress, the fire suppression systems, the quality of the food, the service; everything that goes into making the customer experience as magical as possible. We want people to feel comfortable.
At this stage in the pandemic, with the Delta variant on the rise, the remarkable roll-out of vaccines, and the overwhelming numbers of our customers now fully inoculated against COVID-19, we can create an environment that is as safe as possible moving forward. Our recent July survey indicated that more than 75% of our patrons are already vaccinated. This is very good news.
Given this, our decision to move forward with creating an environment where we request that all patrons are vaccinated, and wear masks when moving indoors, will allow even more psychological comfort that our facility is as safe a place to be as possible. Of course, we respect that if a person does not want to get vaccinated for any reason, be it religious, health or other, they can get tested showing a negative result within 72 hours to gain admission. All guests are welcome on our outdoor patios, however masks will be required when entering the building.

CLICK HERE for a brief video on City Winery COVID-19 safety protocols

If you’re still not comfortable attending an in-person Executive Summit this year, all of our events are HYBRID – meaning you have the option to experience the Executive Summit virtually in real time. (Click here to view our In-Person and Virtual packages).

We encourage all participants attending CX Forums Executive Summits to be fully vaccinated.  Mask/facial coverings are also encouraged.  Temperature checks will be required at the door.

~ If You Are Sick: If you have a temperature, are showing any potential symptoms of COVID-19, have tested positive for COVID-19, or have been in close contact with anyone that has tested positive for COVID-19 within 14 days of the event then you need to stay home and request a refund, and you can still join us online.

Potential COVID-19 symptoms include:

• Fever or chills
• Cough
• Shortness of breath or difficulty breathing
• Fatigue

• Muscle or body aches
• Headache
• New loss of taste or smell
• Sore throat

• Congestion or runny nose
• Nausea or vomiting
• Diarrhea

~ Masks: Currently, none of our cities nor venues are requiring masks.  However, as we know, nothing is normal with COVID-19.  If there is a mask mandate put back in place in the city or venue where the event is taking place, masks will be required at our Executive Summit. If there is no mask mandate in city or venue the event is taking place, then wearing a mask becomes personal choice for each of us.

~ Hand sanitizer: stations will be available throughout the event. Touchless hand sanitizer stations will be available at most venues.

~ Food and Beverage: All of our venues are following CDC guidelines to ensure your safety all day, including food and beverage protocols (i.e. gourmet boxed lunches, no buffet style food).  Please remember to sanitize throughout the day, including before and after consuming food and beverages

~ Distance Preferences: We want to respect everyone’s choices about physical distance/touching.  There will be optional stickers for your badges – a red sticker means you prefer 6-feet distance.  A green sticker means you’re open to handshakes, etc.  Please respect each other and follow our CODE OF CONDUCT (under FAQ's)

~ Capacity and Seating: We are limiting all in-person events to 150 attendees… and this is not just because of COVID Safety measures. 

Have you heard of Dunbar's number a.k.a. The Rule of 150? British anthropologist Robin Dunbar suggested 150 is the "magic number" of individuals for networking and maintaining relationships. For this reason, CX Forums Executive Summits are limited to 150 delegates. With 50 passes reserved for speakers, sponsors, staff and advisory board members, only 100 in-person passes are available for purchase.  

We will have seating options 6-feet apart for anyone still wishing to observe this prior CDC guideline.  City Winery Boston’s normal capacity is 250 for the theater and 800 in reception, so there is plenty of extra space at the Executive Summit.
In-Person Delegates will have a choice for letting others know their distancing preference.
+ Choose a RED sticker on your badge, you will signal others that you prefer distancing.
+ Choose a GREEN sticker, you let others know you are open to shaking hands and closer contact.

Please Contact Us with any questions or concerns!

MEALSContinental breakfast, boxed lunches and full day snacks and refreshments will be served. Be sure to stay for the Happy Hour Reception following the program from 3:30 until 5:30. Virtual attendees will also have an engaging interactive happy hour reception online.

Interested in sponsoring our Happy Hour Reception? Click Here for Sponsorship Info.

MOBILE/DESKTOP APPCX Forums uses the award winning Whova App for our vitual networking, contests, photo sharing, social postings and viewing of livestream content. The Whova App can be used on any mobile phone, tablet, laptop or desktop.

Our Whova App will be available for all attendees to use starting two weeks prior to the Summit for advance networking and for up to a year after the Summit so you can keep in touch with everyone.

CODE OF CONDUCTAt CX Forums, we are committed to providing an inclusive, friendly, safe, and welcoming environment for all, regardless of gender, sexual orientation, disability, ethnicity, or religion. This code of conduct outlines our expectations for participant behavior as well as the consequences for unacceptable behavior. We invite ALL Participants including, but not limited to sponsors, attendees, volunteers, speakers, media, and staff, to help us realize a safe and positive conference experience for everyone. All determinations of appropriate or inappropriate behavior are made by the CX Forums organizers.

Expected Behavior

·        Be considerate, respectful, and collaborative.

·        Refrain from demeaning, discriminatory, or harassing behavior and speech.

·        Alert conference organizers if you notice a dangerous/inappropriate situation or someone in distress.

·        Comply with instructions of any session moderators, monitors or any event or venue staff.

·        Comply with all applicable laws.

·        Comply with foot traffic management guidance including signage, conference volunteer directions, floor markings, entrance and exit signs, and other direction as required.

Unacceptable Behavior

·        Unacceptable behaviors include intimidating, harassing, abusive, discriminatory, derogatory, or demeaning conduct by any attendees of CX Forums and related events. Some CX Forums venues have shared facilities with members of the public; please be respectful to all patrons of these locations.

·        Harassment includes: offensive verbal comments related to (but not limited to) race, gender, gender identity and expression, national origin, religion, disability, political beliefs, marital status, age, sexual orientation, military or veteran status, or other protected category; inappropriate use of nudity and/or sexual images in public areas; deliberate intimidation, stalking or following; harassing photography or recording; sustained disruption of talks or other events; inappropriate contact, and unwelcome sexual attention.

·        Wearing clothing that is not suitable for a professional work environment, that is provocative, or otherwise potentially offensive.

·        Written, verbal or other abuse, intimidation, threats, annoyance, harassment, stalking, and/or spamming, against any person, which in any way creates a disturbance that is disruptive or dangerous, or creates apprehension in a person, as determined by Digital Summit and its show management, in their sole discretion.

·        Any boisterous, lewd or offensive behavior or language, including but not limited to using sexually explicit or offensive language, materials or conduct, or any language, behavior or content that contains obscene gestures, or racial, religious, gender, or ethnic slurs.

·        Assembling for the purpose of, or resulting in, disturbing the peace, or committing any unlawful act or engaging in any offensive behavior.

·        Failure to obey any rules or regulations of the venue staff, event staff, moderators or its vendors.

Health and Safety

CX Forums will adhere to the latest health and safety regulations, guidelines, and recommendations, as directed by the venue and local city government officials where the event is taking place, Center for Disease Control and Prevention, and World Health Organization and all participants of CX Forums Executive Summits must comply.  Please review our SAFETY GUIDELINES above in the FAQ's.


We expect all event participants (including CX Forums employees, moderators, attendees, vendors, sponsors, speakers, and volunteers) to uphold the principles of this Code of Conduct. This Code of Conduct covers all CX Forums events (virtual or in-person) and all related activities (social or otherwise).

Consequences of Unacceptable Behavior

Unacceptable behavior will not be tolerated. Anyone asked to stop unacceptable behavior is expected to comply immediately.

If a participant engages in unacceptable behavior, the conference organizers may take any action they deem appropriate, up to and including expulsion from the conference without warning or refund.

What to Do If You Witness or Are Subject to Unacceptable Behavior

If you are subject to unacceptable behavior, notice that someone else is being subject to unacceptable behavior, or have any other concerns, please notify a conference organizer as soon as possible. All reports will remain completely confidential.

The CX Forums team will be available to help participants contact venue security or local law enforcement, to provide escorts, or to otherwise assist those experiencing unacceptable behavior to feel safe for the duration of the conference. You can report unacceptable behavior to our organizers in person or online.

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