All Access Pass $495
Virtual Pass $145
“CX Forums creates space for collaboration, connection, & best practice sharing. If you are looking for a forum to learn from CX & industry experts, be curious, and have fun, this is the place for you.”
~ Michelle Brigman, Medallia
City Winery Boston | May 10, 2022, 8am to 6pm
Come As You Are!
Attend In-Person or Live Online
All Access Pass (In-Person & Online) $495
Virtual Pass (Online Only): $145
Begin relationships and exchange ideas with other CX experts. Take part in in-person and virtual networking, including small groups and workshops.
In TED-style talks, a panel discussion and more, you’ll hear from over 20 CX leaders from leading local brands. They’ll share their innovative approaches to CX challenges.
Attend pre-conference virtual Workshops, CX Trivia Happy Hour, and a ‘Meet the Speakers’ preview. Then stay connected during and ater the main event via our event app.
Michael Dorf, CEO & Founder of City Winery
Author: “Indulge Your Senses: Scaling Intimacy in a Digital World”
IN-PERSON ATTENDEES WILL A RECEIVE A FREE COPY OF MICHAEL’S BOOK!
Gary David, Professor, Bentley University
Podcast Host "Experience By Design"
Bruce Temkin, Head of Qualtrics XM Institute
Co-Founder, Chairman Emeritus, CXPA
Speaker and topic selections are guided by the CX Forums Boston Advisory Board and local CXPA leaders to represent a wide variety of industries and disciplines. You'll hear real-life stories of how these leading CX practitioners are meeting today's challenges to plan for better customer experiences in the future.
Buyers’ habits, expectations and sensibilities have evolved during the pandemic. What approaches will help you genuinely connect, and stay ahead of the curve?
Amazing new tools and resources now let you do more with the budget you have. Which ones would be a perfect fit, and bring you a competitive advantage?
Banking • CPG • Insurance • Foodservice • Government • Hospitality • IT • Retail • Sports • Transportation • Online Services • Much more
VOC • Design • CDP • CRM • UX • Training • Marketing • Call Centers • Metrics • Architecture • Websites • Research • Disruption • CX Technologies • CX Beyond COVID and Much More
CXPA members receive credit for attending CX Forums Experience Summits, whether in-person or online.
Speaker and topic selections are guided by local advisory boards and local CXPA leaders.
If you want to improve your customer experience skills and meet others in the CX profession from your area, be sure to join us In-Person or Online for Boston's premiere customer experience event.
Designed to help local executives connect, learn and share what each of us know about the growing CX profession right now. Together, we can become more versatile and valuable practitioners in the future.
The agenda for CX Forums Boston Experience Summit is packed with story telling sessions, keynote presentations, a panel discusion, small group discussions, networking activites and much more.
Since CX Forums Experience Summit is more than a one-day event, you will receive notifications and invitations to our pre-event virtual meetings including...
Virtual Hands-On Workshops
Pre-Event Zoom Networking
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... Connect, Learn and Get Inspired with Boston based customer experience leaders who have "been there and done that" in the world of CX.
Greg Melia, CEO of CXPA wrote an excellent blog post that details his experience at CX Forums Atlanta on April 19th. Click here to read about CX Forums Atlanta Experience Summit
Here's what attendees say about the CX Forums Experience Summit:
"This was my third CX Talks/Forum and it was easily my favorite. I thought the speakers were informative, the size of the crowd was conducive to connecting, and the venue was delightful. I loved the networking from 3-5 – it wasn’t too late and I wasn’t on a rush to get home." ~ Marcos Arias, Dover Retail Foods
"I attended virtually and thought that the platform in which we watched the sessions Tuesday was great! No lag time, clear audio and visual, and I liked how you could toggle the camera and slides bigger or smaller." ~ Courtney Gupta, Zendesk
CX Forums Boston Experience Summit brings together customer experience leaders from the Boston area for one full day of storytelling, sharing, connecting and building new relationships.
Come Share Your Own Perspectives, and Let’s All Learn from Each Other
A Unique Entertainment Venue
Makes this Professional Conference
Feel Like a Social Event
The warm, authentic atmosphere of City Winery is perfect for casual conversations with interesting people. Many national-level musical acts have graced the theater-like stage where your speakers will be telling their stories.
While most trade events take place in sterile conference centers and hotels, City Winery was built for enjoying good times. After the Summit, stay for dinner at the full restaurant, or sample City Winery’s award-winning wines at the Happy Hour Reception.
City Winery Boston | 80 BEVERLY ST. BOSTON, MA 02114
Past Participating Brands
CX Forums Experience Summit provides an opportunity for leading CX/UX practitioners to meet and learn from each other. When you attend, you will meet CX/UX professionals from a wide variety of disciplines and industries.
Whether you are in banking, CPG, insurance, foodservice, government, healthcare, hospitality, IT, retail, sports, transportation or any business that depends on customers, we all learn more when we share our individual perspectives together.
From Chief Experience Officer to Director of Customer Care to VP of Strategy and Design, the CX Forums Executive Summit brings decision makers together to share knowledge, ideas and support each other in our CX practices.
You'll be in good company at the CX Forums Experience Summit. Take a look at some of past attending brands (from CX Talks events produced by the founder of CX Forums).
The Boston Experience Summit Starts In
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