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Customer Experience Metrics and Insights

Posted on November 11, 2020
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Interview: Customer Experience Radio

Posted on October 9, 2019
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Paul Lafata Interview

Posted on October 18, 2018
Paul Lafata, Lab1886 –The startup incubator for Daimler / Mercedes-Benz Tell us a little about your background in CX. How did you get started in Customer Experience? I launched my career in digital [...]


Sandra Mathis Interview

Posted on October 16, 2018
Sandra Mathis, CX Design Lead, Customer Experience Director, Strong-Bridge Envision Tell us a little about your background in CX. How did you get started in Customer Experience? I have always been [...]


Mike Gomes Interview

Posted on October 15, 2018
Mike Gomes, Chief Experience Officer, Cortland Tell us a little about your background in CX. How did you get started in Customer Experience? I learned about what it takes to design and deliver a [...]


Marcela Lay Interview

Posted on October 15, 2018
Marcela Lay, VP CLient Services, Y Media Labs Tell us a little about your background in CX. How did you get started in Customer Experience? I worked at a hotel as a receptionist while I was putting [...]


Reimagining the Online Travel Experience

Posted on October 15, 2018
Will Payman, VP Strategy, Macquarium   Whether we daydream of sandy beaches, or the bustling streets of a far-away city, the desire to travel and experience the world is an all too familiar one. [...]


Dana Moore Interview

Posted on October 15, 2018
Dana Moore, CX Design Lead, Cox Communications Tell us a little about your background in CX. How did you get started in Customer Experience? I started out in Advertising and in Marketing which [...]