What is CX Forums?
CX Forums is the next evolution in professional meetings and events for the CX industry created by CX practitioners for CX professionals. Live, local, in-person and online events to connect the customer experience community.
Fo-rum: noun: “A place where ideas and views on a particular issue can be exchanged.”
There is tremendous value in hearing from others about the barriers and challenges that they face and learning from those who have overcome them. At CX Forums, CX practitioners share stories, ideas and ways they really made a difference for their companies, employees and customers.
CX Forums organizes full-day regional meetings across the USA in unique venues. . Speakers and topics are guided by local advisory boards. The Experience Summits are designed to help create connections, share new ideas and showcase topics for senior-level CX executives.
Experience Summits: Speakers and panelists share stories on a wide range of CX topics that contribute to creating great customer experiences. Participate in small group discussions and roundtables on your choice of CX topics.
Workshops: Learn how to improve your CX skills with four 90-minute CX Forums Hands-On Virtual Workshops and the new Half-Day Immersive Experience Workshops.
CX Forums is supported by sponsors, participants and leading CX related associations. We invite you to participate in CX Forums events as a delegate, volunteer, speaker or sponsor.
For more info, contact producer Mark Michelson anytime. mark@cxforums.org
Connect. Learn. Get Inspired.
CX Forums Experience Summits are regional events that are organized by CX veterans to connect and inspire CX professionals. At CX Forums Experience Summits, real people share real share stories and ideas to inspire and improve customer and employee experiences.
Each local market Experience Summit features 6 hours of programming and up to 5 hours of networking time. The agenda features six 15-minute talks, 4 workshops, two keynotes and one panel.
- Learn from featured CX industry leaders
- Network with CX experts and leaders, before, during and after each summit
- Join group discussions on your choice of specific CX/UX topics and how to apply best practices for your business
- See the latest tools and resources to help your CX practice
- Participate in workshops to build your CX skills
- Reinvigorate your CX senses hearing real-life stories and engaging in conversations with your peers
There’s Nothing Like Being There
No more boring pre-recorded webinars or zoom meetings. CX Forums brings people together in local markets to meet face-to-face in unique and fun venues.
“High tech/high touch is a formula I use to describe the way we have responded to technology. What happens is that whenever new technology is introduced into society, there must be a counterbalancing human response – that is high touch – or the technology is rejected. The more high tech, the more high touch.” – John Naisbitt, Megatrends (1982)
Call for SPEAKER PROPOSALS and SPONSORS is Open for All Markets
Don’t miss your opportunity for 15 minutes of fame on the stage at CX Forums! Send your speaker proposal today!
Our Mission
Our mission is to bring senior-level CX professionals together from a wide variety of disciplines and industries to connect, learn and share what each of us know about the growing customer experience profession.