Local Executive Summits - In-Person & Online

Now Taking Speaker Proposals & Sponsors for 2022 Summits
March 15 – Atlanta (City Winery)
April 19 – Boston (City Winery)
May 10 – Chicago (City Winery)

NYC, Nashville & Austin coming in Fall

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Weekly Online Fireside Chats & Networking

Connext Live Every Wednesday

Join us Every Wednesday 1:30 ET. Get inspired by CX leaders sharing tips and ideas followed by video networking with CX professionals from around the world.

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What is CX Forums?

During the pandemic there have been a lot of changes in the way people shop, what they need and expect in terms of service, quality and overall experience. CX Forums Executive Summit is the place to learn what CX leaders are planning next to keep customers engaged and satisfied in the future.

CX Forums Executive Summit provides an opportunity for leading CX/UX practitioners to meet and learn from each other.  When you attend, you will meet CX/UX professionals from a wide variety of disciplines and industries. Whether you are in automotive, banking, CPG, insurance, foodservice, government, healthcare, hospitality, IT, retail, sports, transportation or any business that depends on customers, we all learn more when we share our individual perspectives together.

We feature CX professionals who have “been there and done that” (as well as fresh new voices), to share their experiences, practical tips and ideas at our online and local hybrid events. The Executive Summit brings together customer experience leaders in local markets for one full day of storytelling, sharing, connecting and building new relationships. From Chief Experience Officer to Director of Customer Care to VP of Strategy and Design, CX Forums Executive Summits bring decision makers together to share knowledge, ideas and support each other in our CX practices.

Hybrid Events – In-Person and Online

As a hybrid event, CX Forums Executive Summits are LIVE both In-Person and Online. No more boring recorded webinars where you can only use the chat function to connect with others. The Summits feature 9 TED Talk style speakers, 2 Keynote speakers and a Panel of 4 CX Experts from leading local brands. Equally important, there are over 6 hours of time reserved for networking and small group discussions.

CX Forums Executive Summits are more than just a one day event. All Delegates are invited to participate in several online meetings leading to the in-person summit meeting. You can also schedule 1-on-1 meetings with other Delegates before, during and after the event. Whether you choose an In-Person or Online experience, all attendees of the Executive Summit will have exclusive access to participate in:

+ Live Executive Summit sessions
+ Pre-event virtual meetings including: Meet the Speakers, Happy Hour w/ CX Trivia, Speed Networking
+ Small group networking and Hot Topics Table Talks discussions
+ Year round networking with all attendees on the event app
+ Participation in contests and drawings to win prizes
+ Four optional virtual pre-event Hands-On Workshops
…and more

Building Bridges Across Silos and Industries

CX Forums was created to bring new content and fresh ideas to the CX community to help advance the profession while connecting professionals from diverse industries and disciplines. Our goal is to bridge the silos between departments as well as share learnings across industries. 

Delegates represent senior level decision makers from a wide variety of industries and disciplines. We share real CX stories across a wide variety of topics including VOC, Design Thinking, CDP, CRM, UX, Training, Marketing, Call Center, Metrics, and CX Beyond COVID19.  Our speaker selection and topic lineup is guided by our local Advisory Board who select speakers from the local market regions.

Take a look at some of past attending brands (from similar local CX events produced by the founder of CX Forums)






Exclusive CX Community

Number of Online Events

Number of In-Person Events


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