Connect, Share and Learn Together
The CX industry has been growing rapidly and maturing over the past decade. The past few years have challenged everyone’s resilience and creativity as we’ve come to terms with living with viruses, inflation, cultural challenges and budget cuts. In addition, there have been massive tech advances, changes in customer expectations, and the ways people buy, work and live.
It’s been especially challenging with increasing management demands for customer experience to prove it’s value to companies. So where can you turn to connect, share and learn from others who have been there and done that in the CX profession? We’ve got your back!
Participate in a CX Forums Experience Summit to find your tribe, sharpen your skills, expand your toolkit and learn how to prove and improve the value of CX/EX management for your company and clients
Get inspired with ideas and insights that will sharpen your customer experience skills and jumpstart your professional evolution and growth.
Real People. Real Talk. Real Solutions.
CX Forums Regional Experience events include
- Immersive Experience Workshops
- 6 Storytellers
- 2 Keynote Speakers
- Panel of 4 CX experts
- Interactive Guided Group Engagement
- Over 10 Hours of Networking Time
- Four 90-Minute Virtual Workshops
- Small Group Discussions @ Lunch
Each summit offers 3 days to learn about a wide variety of topics including VOC, Design Thinking, CRM, UX, Training, Marketing, Call Center, CX Metrics, ROI and how to prove the value of your customer experience program.
We work closely with our local advisory boards to bring you relevant and current content that you can use to improve your company’s customer experience program.
Who Attends?
CX Forums is the place to learn what business leaders are planning and doing now to keep customers and employees engaged and satisfied in the future.
Chief Experience Officers, Chief Customer Officers, CX Directors, HR Directors, Researchers, Customer Care & Call Center Directors, Experience Designers, Product & Store Designers, Brand Planners, Product & Brand Managers and anyone interested in improving their customer and employee relationships and experiences.
When you participate in CX Forums you will be part of an exclusive community of CX/UX leaders focused on sharing, learning, and helping each other grow.
Real people sharing real experiences and solutions that will make a difference in your CX practice.
“CX Forums creates space for collaboration, connection, & best practice sharing. If you are looking for a forum to learn from CX & industry experts, be curious, and have fun, this is the place for you.”
~ Michelle Brigman, Medallia
Size Matters
Have you heard of Dunbar’s number a.k.a. The Rule of 150? British anthropologist Robin Dunbar suggested 150 is the “magic number” of individuals for networking and maintaining relationships. For this reason, CX Forums events are intentionally intimate and attendance is limited to no more than 150 participants at any in-person event.
Smaller Events Create Better Relationships
Big conferences can be exciting, but it’s difficult to make meaningful connections in a crowd. How many times have you been to a large conference and didn’t recall anyone you met the next week? Big trade shows are overwhelming, time consuming and expensive.
Smaller regional events like CX Forums give you space and time where you can meet other people from your area, engage in fun immersive learning experiences and build a lasting network of friends you can trust.
We promise we won’t put you in a room full of strangers wearing headphones.
Do You Have a Great CX Story to Share?
We’d love to hear your story and ideas for speaking! To be considered as a featured storyteller or keynote speaker at a CX Forums event, please submit your proposal here.
CX Forums speaker and topic selection is guided by our local advisory boards in each market.
Media Partners
Interested in participating as a speaker, sponsor or media partner with CX Forums Experience Summit? Contact Mark Michelson mark@cxforums.net for more info.
